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General Account Setup Modules Local Coaching Badges Certificates Support

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General

What is the Google Digital Unlocked?

Brush up your digital skills to grow your business, your career, or just your confidence. The everyday experts at The Digital Unlocked will help you succeed online. Anyone can benefit, regardless of their skill level, goals or background.

Why has Google launched the Digital Unlocked?

When people learn to make the most of the web, it's amazing how much individuals, businesses, and whole economies can grow. We want everyone to have the digital skills they need to benefit from the technology revolution and share in that growth — including you.

What knowledge and skills will I gain upon completing my Digital Unlocked training?

There's no limit to how much you can grow with our digital training! After watching video tutorials from everyday experts who've been in your shoes, you'll build the digital marketing skills to promote yourself and your business online. You'll learn how to get noticed by the right people, and how to make the most of the web to achieve your goals. Have fun!

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Account Setup

How do I create a Google Digital Unlocked account?

Ready to learn about digital marketing and gain new skills? Create your Digital Unlocked account by selecting 'My Profile' in the menu

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Modules

Can I jump around to different online marketing tutorials?

Absolutely! Watch any of our online marketing course tutorial videos in any order. And when you're ready, we can always tailor a personal learning plan for you so you can learn the digital marketing skills that are most important to you and your growth and business.

How long do I have to complete a tutorial or module?

You can complete tutorials and modules at your own pace. Every step is a step in the right direction, so keep going!

How do I get started with a module on Digital Unlocked?

In the menu at the top of the page, select 'online courses' and you'll be taken to the course listings page where you can enroll.

Is there a limit to how many times I can take a Digital Unlocked tutorial?

There's no limit. At Digital Unlocked you can complete our digital marketing training tutorials and modules as many times as you'd like.

What is required in order to complete a Digital Unlocked module?

At the end of each module you will be asked to complete an assessment quiz on the digital skills you've learnt from that topic. If you pass, you'll earn the badge for that module. Hooray!

Can I take more that one Digital Unlocked module at a time?

Yes, you can begin as many topics as you'd like, move on to new modules, and finish the others later. A progress indicator on your course landing page will help you track your progress.

Can I download the Digital Unlocked course content?

No, not yet — but you can always return to The Digital Unlocked to access the resources you need.

I have doubts about some of the content. Who should I reach out to?

If you have any questions regarding the content of your personal plan, please send us a note using the feedback form.

Can I skip parts of the lesson plan that I am well versed in?

In order to complete each tutorial you need to answer the multiple choice questions on the tutorial page. If you're well-versed, you may be able to answer the questions without watching the video. Give it a shot!

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Local Coaching

What are the Google Digital Unlocked opening hours?

Google Digital Unlockeds are open 6-7 days a week and limited hours around Christmas and New Year. We may also open outside of these hours for special events - check out “Local Coaching” for more information.

Where can I find Google Digital Unlocked?

We're open 7 days a week at pop-ups in Edinburgh and Manchester. We have also hosted Digital Unlockeds in Sheffield, Birmingham, Leeds, Newcastle, Cardiff and Liverpool. If you're based in the UK and manage communities or events, you can also request a Google Digital Unlocked trainer to deliver a digital training session at your event, for free. Email team@thedigitalUnlocked.co.uk to find out more.

Who will conduct the Google Digital Unlocked training session?

One of our expert staff members will conduct the training session and provide hands-on mentoring to all who attend.

How do I apply to run an event at Google Digital Unlocked?

If you're based locally to Edinburgh or Manchester, you can apply to run an event at your local Google Digital Unlocked. To find out more email: team@thedigitalUnlocked.co.uk

Is Google Digital Unlocked training free?

Yes. Google Digital Unlocked training is completely free of charge to attend, as are all of our online digital training courses and certification.

How can I book a digital training session at Digital Unlocked?

To book a digital training session please visit the “Local Coaching” section of this site, where you'll be able to choose a location and time that works for you.

How can I cancel my Digital Unlocked booking?

You can rearrange or cancel your booking by following the link in your confirmation email. Alternatively you can email team@thedigitalUnlocked.co.uk

How do I contact Google Digital Unlocked?

Email team@thedigitalUnlocked.co.uk

Who are the digital marketing training coaches at Digital Unlocked?

Our digital marketing training coaches are experts in all things digital, including digital marketing, online advertising, social media, digital CV building, e-commerce and increasing your visibility online. Visit us in Edinburgh or Manchester and we'll match you with the right coach for you.

Can I register for multiple coaching sessions?

Most people find the coaching sessions useful. Should you need a follow-on session - you're welcome to book another one.

What digital courses and modules are covered at Google's Digital Unlocked?

We’ve got a range of digital courses for small business owners, job seekers and people looking to learn something new (whether it’s starting your own business or getting an introduction to coding). If you’re keen to come and learn, we’re keen to meet you!

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Badges

How do I collect badges?

You collect badges by completing all of the lessons in a module and passing the final assessment for that module.

What is a badge?

A badge is a digital recognition that you'll receive when you successfully complete a module in The Digital Unlocked. It's a prize that you can brag about to your family and friends (and boss!) Badges belong to openbadges.org.

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Certificates

How can I be awarded a Digital Marketing certificate?

You'll earn an authentic Digital Marketing certification from Google, by completing all modules in The Digital Unlocked.

How do I get the Google Digital Unlocked certificate?

You'll be able to download a PDF copy of the digital marketing certificate from the Fundamentals of Digital Marketing course page once you've passed the final test.

I lost my certificate, where can I get it again?

Once you pass the final test, return to the Fundamentals of Digital Marketing course page to download your digital marketing certificate whenever you like.

Who provides the Digital Marketing certification by Google?

You will be able to download your digital marketing certificate from the Google Fundamentals of Digital Marketing course landing page when you've completed the course. A progress indicator on the certification course page will show you how far you've come, and what modules you need to complete to earn your certificate.

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Support

I am having issues with the site functioning properly. Who should I reach out to?

If you have any questions or issues regarding the Digital Unlocked site, please send us a note using the feedback form.

Can I do the Digital Unlocked modules from my tablet or smartphone?

Yep! The Digital Unlocked platform is optimized for all screens and sizes.

I am having trouble accessing the Digital Unlocked course. What should I do?

We're sorry you're having problems. If you're having trouble accessing the course, please send us a note using the feedback form.

How can I delete my Google Digital Unlocked account and account data?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note that deleting your Google Account will not automatically delete your Digital Unlocked account or data associated with that account, and that deleting your Digital Unlocked account will not delete or otherwise affect your Google Account.