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Topic

General

What is Digital Unlocked?

Digital Unlocked is an initiative to help you grow your business digitally. Brush up your digital skills to grow your business and your confidence. The everyday experts at Digital Unlocked will help you succeed online. Anyone can benefit, regardless of their skill level, goals or background.

Why has Google launched Digital Unlocked?

When people learn to make the most of the web, it's amazing how much individuals, businesses, and whole economies can grow. We want everyone to have the digital skills they need to benefit from the technology revolution and share in that growth — including you.

What knowledge and skills will I gain upon completing my training?

There's no limit to how much you can grow! After watching video tutorials from everyday experts who've been in your shoes, you'll build the skills to promote yourself and your business online. You'll learn how to get noticed by the right people, and how to make the most of the web to achieve your goals.

Topic

Account Setup

How do I create an account?

Ready to learn? Create your account by selecting 'My Profile' in the menu.

How do I delete my account?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note that deleting your Google Account will not automatically delete your Digital Unlocked account or data associated with that account, and that deleting your Digital Unlocked account will not delete or otherwise affect your Google Account.

What is the Diagnostic?

There are hundreds of resources in Digital Unlocked covering loads of topics to help you succeed online. But you don't have to explore all of it — we'll set you up with a personal learning plan that covers only the topics you need. Hit 'Create my plan' anywhere on the site to tell us your goals, so we'll know exactly what to include in your personal plan. Of course, if you see something else you'd like to learn that's not included in your plan, go ahead and explore.

Topic

Topics

How do I get started with a topic/topics?

Have you taken your Diagnostic yet? If not, that's your first step to receive your personal plan. Click 'Create my plan' anywhere on the site to get started — it will only take a minute or two. You can always skip the Diagnostic and explore topics on your own if you wish, by visiting the 'Library' section on this site

Can I jump around to different tutorials?

Absolutely! Watch tutorial videos in any order. And when you're ready, we can always tailor a personal learning plan for you.

How long do I have to complete a tutorial or topic?

You can complete tutorials and topics at your own pace. Every step is a step in the right direction, so keep going!

Is there a limit to how many times I can take a tutorial?

There's no limit. You can complete tutorials and topics as many times as you'd like.

Can I create my own personal learning plan?

Yep! Click on 'Topic Library' to browse the topic library and create your own learning plan to boost your digital performance.

What is required in order to complete a topic?

At the end of each topic you will be asked to complete an assessment quiz. If you pass, you'll earn the badge for that topic. Hooray!

Can I take more that one topic at a time?

Yes, you can begin as many topics as you'd like, move on to new topics, and finish the others later. A progress indicator on your dashboard will help you track your progress.

Can I download the course content?

No, not yet — but you can always return to Digital Unlocked to access the resources you need.

I have doubts about some of the content. Who should I reach out to?

If you have any questions regarding the content of your personal plan, please send us a note using the form on the 'Contact us' section of this site.

Can I skip parts of the lesson plan that I am well versed in?

In order to complete each tutorial you need to answer the multiple choice questions on the tutorial page. If you're well-versed, you may be able to answer the questions without watching the video. Give it a shot!

Topic

Offline Trainings

When & Where are Digital Unlocked offline trainings conducted?

Digital Unlocked offline trainings are full day workshops that are conducted at various locations across the country. To view & register for a session as per your convenience, you can book a session on the Offline Trainings page of this site.

What kind of training sessions are held at Digital Unlocked?

Google provides Offline Trainings where you can get hands-on digital marketing from a subject matter expert. It's a full day session where various aspects such as website, email, social media, advertising etc. will be covered. You can choose and register from various locations and schedules available on the Offline Trainings page on this site.

How can I cancel my booking ?

Cancel your registration for a training seminar by following the link which says 'Cancel my attendance' in your confirmation email.

How do I contact Digital Unlocked Team?

You can email DigitalUnlocked@Google.com

Who are the trainers?

The trainers are experts in digital marketing. They'll guide you with their digital expertise in areas like SEO, online advertising, social media, and local listings. Book your session and get ready to learn new skills that will help your business grow.

Can I register for multiple training sessions?

Most people find the training session extremely useful and actionable. Should you need a follow up session – you're welcome to book another one.

Who will conduct the training session?

Our everyday subject matter experts who in a way have experienced your journey, will conduct the training sessions.

How can I book a training seminar?

Book a training seminar on the Offline Trainings page on this site. Choose a location and time that works for you. Please check for your confirmation email.

Can I register for multiple training seminars?

Yes, you can register for as many as you'd like. Find out more on the Offline Trainings page on this site.

How can I book for a Digital Unlocked Offline Training session for my organisation?

To apply to book for a training session especially for your organisation you can e-mail us at DigitalUnlocked@gmail.com

Topic

Badges

What is a badge?

A badge is a digital recognition that you'll receive when you successfully complete a topic in Digital Unlocked. It's a prize that you can brag about to your family and friends (and boss!) Badges belong to openbadges.org.

How do I collect badges?

You collect badges by completing all of the lessons in a topic and passing the final assessment for that topic.

Topic

Certificates

How can I be awarded a certificate?

You'll earn an authentic certification by completing all topics in Digital Unlocked.

How do I get the certificate?

A PDF copy of the certificate will be automatically emailed to you once you pass the final test. You can download and print the PDF as you wish.

I lost my certificate, where can I get it again?

Once you pass the final test, return to your Dashboard to download your certificate whenever you like.

Topic

Support

I am having issues with the site functioning properly. Who should I reach out to?

If you have any questions or issues regarding our site, please send us a note using the Contact Us form

What browsers are supported for use?

All current browsers support our platform.

Can I do the topics from my tablet or smartphone?

Yep! The platform is optimized for all screens and sizes.

I am having trouble accessing the course.

Sorry for your troubles, please send us a note using the Contact Us form.

How can I delete my account and account data?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note that deleting your Google Account will not automatically delete your Digital Unlocked account or data associated with that account, and that deleting your Digital Unlocked account will not delete or otherwise affect your Google Account.