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Topic

General

What knowledge and skills will I gain upon completing my training?

There's no limit to how much you can grow! After watching video tutorials from everyday experts who've been in your shoes, you'll build the skills to promote yourself and your business online. You'll learn how to get noticed by the right people, and how to make the most of the web to achieve your goals. Have fun!

What is the Digital Garage?

Brush up your digital skills to grow your business, your career, or just your confidence. The everyday experts at The Digital Garage will help you succeed online. Anyone can benefit, regardless of their skill level, goals or background.

Why has Google launched the Digital Garage?

When people learn to make the most of the web, it's amazing how much individuals, businesses, and whole economies can grow. We want everyone to have the digital skills they need to benefit from the technology revolution and share in that growth — including you.

Topic

Account Setup

How do I create an account?

Ready to learn? Create your account by selecting 'My Profile' in the menu.

How do I delete my account?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note, if you use a Google Account to login, deleting your Digital Garage account will not delete or otherwise affect your Google Account. However, deleting your Google Account will automatically delete your Digital Garage account and the data associated with that account.

What is the Diagnostic?

There are hundreds of resources in The Digital Garage covering loads of topics to help you succeed online. But you don't have to explore all of it — we'll set you up with a personal learning plan that covers only the topics you need. Hit 'Create my plan' anywhere on the site to tell us your goals, so we'll know exactly what to include in your personal plan. Of course, if you see something else you'd like to learn that's not included in your plan, go ahead and explore

Topic

Topics

How do I get started with a topic/topics?

Have you taken your Diagnostic yet? If not, that's your first step to receive your personal plan. Click 'Create my plan' anywhere on the site to get started — it will only take a minute or two. You can always skip the Diagnostic and explore topics on your own if you wish, by visiting the 'Library' section on this site

Can I jump around to different tutorials?

Absolutely! Watch tutorial videos in any order. And when you're ready, we can always tailor a personal learning plan for you.

How long do I have to complete a tutorial or topic?

You can complete tutorials and topics at your own pace. Every step is a step in the right direction, so keep going!

Is there a limit to how many times I can take a tutorial?

There's no limit. You can complete tutorials and topics as many times as you'd like.

Can I create my own personal learning plan?

Yep! Click on 'Topic Library' to browse the topic library and create your own learning plan to boost your digital performance.

What is required in order to complete a topic?

At the end of each topic you will be asked to complete an assessment quiz. If you pass, you'll earn the badge for that topic. Hooray!

Can I take more that one topic at a time?

Yes, you can begin as many topics as you'd like, move on to new topics, and finish the others later. A progress indicator on your dashboard will help you track your progress.

Can I download the course content?

No, not yet — but you can always return to The Digital Garage to access the resources you need.

I have doubts about some of the content. Who should I reach out to?

If you have any questions regarding the content of your personal plan, please send us a note using the form on the 'Contact us' section of this site.

Can I skip parts of the lesson plan that I am well versed in?

In order to complete each tutorial you need to answer the multiple choice questions on the tutorial page. If you're well-versed, you may be able to answer the questions without watching the video. Give it a shot!

Topic

Local Coaching

Where can I find Google Digital Garage?

We're open 7 days a week at pop-ups in Edinburgh and Manchester. We have hosted Digital Garages in Sheffield, Birmingham, Leeds, Newcastle, Cardiff and Liverpool. If you're based in the UK and manage communities or events, you can also request a Google Digital Garage trainer to deliver at your event, for free. Email team@thedigitalgarage.co.uk to find out more.

What are your opening hours?

Google Digital Garages are open from 10am - 6pm, Monday to Friday and 11am - 4pm on Sundays (excluding bank holidays), and limited hours around Christmas and New Year. We may also open outside of these hours for special events - check out “Local Coaching” for more information.

How do I apply to run an event at Google Digital Garage?

If you're based locally to Edinburgh or Manchester, you can apply to run an event at your local Google Digital Garage. To find out more: Call 020 38 20 93 85 / 020 73 46 20 22 (9am - 3pm, Monday - Friday UK time) Email: team@thedigitalgarage.co.uk

Is Google Digital Garage training free?

Yes. Google Digital Garage training is completely free of charge to attend.

How can I book a training session?

Visit the “Local Coaching” section of this site. Choose a location and time that works for you.

How can I cancel my booking ?

You can rearrange or cancel your booking by following the link in your confirmation email. Alternatively you can: Call 020 38 20 93 85 / 020 73 46 20 22 (9am - 3pm, Monday - Friday UK time) Email team@thedigitalgarage.co.uk

How do I contact Google Digital Garage?

Call 020 38 20 93 85 / 020 73 46 20 22 (9am - 3pm, Monday - Friday) Email team@thedigitalgarage.co.uk

Who are the coaches?

The coaches are experts in all things digital, including digital marketing, online advertising, social media, digital CV building, e-commerce and increasing your visibility online. Visit us in Edinburgh or Manchester and we'll match you with the right coach for you.

How can I book a coaching session?

Book your coaching session on the Events page on this site. Choose a location and time that works for you.

Can I register for multiple coaching sessions?

Most people find the coaching sessions useful. Should you need a follow-on session - you're welcome to book another one.

What topics are covered?

We’ve got a range of courses for small business owners, job seekers and people looking to learn something new (whether it’s starting your own business or getting an introduction to coding). If you’re keen to come and learn, we’re keen to meet you!

Who will conduct the training session?

One of our expert staff members will conduct the seminar and provide hands-on mentoring.

Can I receive a copy of the training seminar?

Yes. Once you attend a training seminar, you will be given a link to the slides.

Topic

Badges

What is a badge?

A badge is a digital recognition that you'll receive when you successfully complete a topic in The Digital Garage. It's a prize that you can brag about to your family and friends (and boss!) Badges belong to openbadges.org.

How do I collect badges?

You collect badges by completing all of the lessons in a topic and passing the final assessment for that topic.

Topic

Certificates

Who provides the certificate?

We will send the certificate to you via email after you've completed the full Topic Library. A progress indicator in your dashboard will show you how far you've come, and what topics you need to complete to earn your certificate.

How can I be awarded a certificate?

You'll earn an authentic certification by completing all topics in The Digital Garage.

How do I get the certificate?

A PDF copy of the certificate will be automatically emailed to you once you pass the final test. You can download and print the PDF as you wish.

I lost my certificate, where can I get it again?

Once you pass the final test, return to your Dashboard to download your certificate whenever you like.

Topic

Support

I am having issues with the site functioning properly. Who should I reach out to?

If you have any questions or issues regarding our site, please send us a note using the Contact Us form

What browsers are supported for use?

All current browsers support our platform.

Can I do the topics from my tablet or smartphone?

Yep! The platform is optimized for all screens and sizes.

I am having trouble accessing the course.

Sorry for your troubles, please send us a note using the Contact Us form.

How can I delete my account and account data?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note that deleting your Google Account will not automatically delete your Digital Garage account or data associated with that account, and that deleting your Digital Garage account will not delete or otherwise affect your Google Account.