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Topic

General

What knowledge and skills will I gain upon completing my training?

There's no limit to how much you can grow! After watching video tutorials from everyday experts who've been in your shoes, you'll build the skills to promote yourself and your business online. You'll learn how to get noticed by the right people, and how to make the most of the web to achieve your goals. Have fun!

What is the Digital Garage?

Brush up your digital skills to grow your business, your career, or just your confidence. The everyday experts at The Digital Garage will help you succeed online. Anyone can benefit, regardless of their skill level, goals or background.

Why has Google launched the Digital Garage?

When people learn to make the most of the web, it's amazing how much individuals, businesses, and whole economies can grow. We want everyone to have the digital skills they need to benefit from the technology revolution and share in that growth — including you.

Topic

Account Setup

How do I create an account?

Ready to learn? Create your account by selecting 'My Profile' in the menu.

How do I delete my account?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note that deleting your Google Account will not automatically delete your Digital Garage account or data associated with that account, and that deleting your Digital Garage account will not delete or otherwise affect your Google Account.

What is the Diagnostic?

There are hundreds of resources in The Digital Garage covering loads of topics to help you succeed online. But you don't have to explore all of it — we'll set you up with a personal learning plan that covers only the topics you need. Hit 'Create my plan' anywhere on the site to tell us your goals, so we'll know exactly what to include in your personal plan. Of course, if you see something else you'd like to learn that's not included in your plan, go ahead and explore

Topic

Topics

How do I get started with a topic/topics?

Have you taken your Diagnostic yet? If not, that's your first step to receive your personal plan. Click 'Create my plan' anywhere on the site to get started — it will only take a minute or two. You can always skip the Diagnostic and explore topics on your own if you wish, by visiting the 'Library' section on this site

Can I jump around to different tutorials?

Absolutely! Watch tutorial videos in any order. And when you're ready, we can always tailor a personal learning plan for you.

How long do I have to complete a tutorial or topic?

You can complete tutorials and topics at your own pace. Every step is a step in the right direction, so keep going!

Can I jump around to different tutorials?

Absolutely! Watch tutorial videos in any order. And when you're ready, we can always tailor a personal learning plan for you.

Is there a limit to how many times I can take a tutorial?

There's no limit. You can complete tutorials and topics as many times as you'd like.

Can I create my own personal learning plan?

Yep! Click on 'Topic Library' to browse the topic library and create your own learning plan to boost your digital performance.

What is required in order to complete a topic?

At the end of each topic you will be asked to complete an assessment quiz. If you pass, you'll earn the badge for that topic. Hooray!

Can I take more that one topic at a time?

Yes, you can begin as many topics as you'd like, move on to new topics, and finish the others later. A progress indicator on your dashboard will help you track your progress.

Can I download the course content?

No, not yet — but you can always return to The Digital Garage to access the resources you need.

I have doubts about some of the content. Who should I reach out to?

If you have any questions regarding the content of your personal plan, please send us a note using the form on the 'Contact us' section of this site.

Can I skip parts of the lesson plan that I am well versed in?

In order to complete each tutorial you need to answer the multiple choice questions on the tutorial page. If you're well-versed, you may be able to answer the questions without watching the video. Give it a shot!

Topic

Events

Where are the Digital Garages?

Leeds Digital Garage: Unit 10, Leeds Dock, Clarence Dock, Leeds, West Yorkshire LS10 1LR Birmingham Digital Garage: The Library of Birmingham, Centenary Square, Broad Street, Birmingham, West Midlands B1 2ND

What are the opening hours of The Digital Garage ?

The Digital Garage is open from 9am to 5pm, Monday to Friday (excluding bank holidays). We may also open outside of these hours for special events—see local programmes for more information.

What kind of events are held at The Digital Garage?

Google provides free training seminars where you can get hands-on mentoring from a subject matter expert. We also allow our partners, communities and third parties to hold free events. You can ask to use the venue by submitting a request on our Contact Us form.

Is The Digital Garage a free space?

It's always free to come by and attend a seminar — all you have to do is register on our Events page.

What services does The Digital Garage provide?

The Digital Garage provides free training seminars, 1-on-1 mentoring sessions, and co-working spaces. Brush up your digital skills in person, to grow your business, your career, or just your confidence.

How can I cancel my booking ?

Cancel your registration for a training seminar or a mentoring session by following the link which says 'Cancel my attendance' in your confirmation email.

How do I contact The Digital Garage Team?

We'd love to see you in our Leeds & Birmingham Garages. If you can't make it preson - you can email GoogleTeam@The DigitalGarage.co.uk

Who are the mentors?

The mentors are experts in digital subject areas and members of our top-notch staff. They'll guide you with their digital expertise in areas like SEO, online advertising, social media, and local listings. Book your session and we'll make a plan to match you with the right mentors.

How can I book a mentoring session?

Book your mentoring session on the Events page on this site. Choose a location and time that works for you.

Can I register for multiple mentoring sessions?

Most people find the mentorship session extremely useful and actionable. Should you need a folllow-on session - you're welcome to book another one

What topics are covered?

Choose one of our free training seminars: Tell your story online and Reach New Customers Online. Find out more on the Events page.

Who will conduct the training session?

One of our expert staff members will conduct the seminar and provide hands-on mentoring.

How can I book a training seminar?

Book a training seminar on the Events page on the site. Choose a location and time that works for you. Please check for your confirmation email.

Can I register for multiple training seminars?

Yes, you can register for as many as you'd like. Find out more by selecting Events in the menu.

Can I receive a copy of the training seminar?

Yes. Once you attend a training seminar, you will be given a link to the slides.

What kind of external events do you host at The Digital Garage?

Beyond seminars, we host various types of events with a focus on digital skills, including training sessions and networking events to boost your knowledge and meet people like you. Also, if you just want to use the space to start your new business venture - feel free to come along

How can I apply to host my own event at The Digital Garage?

To apply to host an event in our Leeds or Birmingham Digital Garage, fill out the form on the Contact us page. You'll hear from us within 48 hours.

Topic

Badges

What is a badge?

A badge is a digital recognition that you'll receive when you successfully complete a topic in The Digital Garage. It's a prize that you can brag about to your family and friends (and boss!) Badges belong to openbadges.org.

How do I collect badges?

You collect badges by completing all of the lessons in a topic and passing the final assessment for that topic.

Topic

Certificates

Who provides the certificate?

We will send the certificate to you via email after you've completed the full Topic Library. A progress indicator in your dashboard will show you how far you've come, and what topics you need to complete to earn your certificate.

How can I be awarded a certificate?

You'll earn an authentic certification by completing all topics in The Digital Garage.

How do I get the certificate?

A PDF copy of the certificate will be automatically emailed to you once you pass the final test. You can download and print the PDF as you wish.

I lost my certificate, where can I get it again?

Once you pass the final test, return to your Dashboard to download your certificate whenever you like.

Topic

Support

I am having issues with the site functioning properly. Who should I reach out to?

If you have any questions or issues regarding our site, please send us a note using the Contact Us form

What browsers are supported for use?

All current browsers support our platform.

Can I do the topics from my tablet or smartphone?

Yep! The platform is optimized for all screens and sizes.

I am having trouble accessing the course.

Sorry for your troubles, please send us a note using the Contact Us form.

How can I delete my account and account data?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note that deleting your Google Account will not automatically delete your Digital Garage account or data associated with that account, and that deleting your Digital Garage account will not delete or otherwise affect your Google Account.